Responsibilities

• Handle daily B2C customer inquiries and complaints via calls, emails and e-commerce platforms regarding per-sales enquiries and after-sales issues;
• Follow up B2C after-sales service issues include but not limited to delivery, order cancellation, return, and refund arrangement;
• Manage order processing cycle with other departments in SAP
• Support daily CS operations;
• Prepare reports for managerial use;
• Preparing various reports by tracking, consolidating, and summarizing databases
• Provide support to our business customers and to internal business units
• Assist CS Manager in delivering quality service to internal and external customers
• Support ad-hoc projects as assigned

Requirements

• Degree holder or above
• 1-2 years’ working experiences.  Customer service experience is a plus.
• Experience in SAP would be an advantage
• Proactive, pleasant personality and good team player
• Able to work in a fast-paced and energetic working environment
• Good command of English and Chinese languages, both spoken and written
• Good PC skill and knowledge

*** Pls send CV to joan.c@levin.hk or contact us at 2520 0845 for more information.