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Customer Service Specialist, APAC (Garment Buying Office)

Customer Service Specialist, APAC (Garment Buying Office)

Responsibilities

  • Handle daily B2C customer inquiries and complaints via calls, emails and e-commerce platforms regarding per-sales enquiries and after-sales issues;
  • Follow up B2C after-sales service issues include but not limited to delivery, order cancellation, return, and refund arrangement;
  • Manage order processing cycle with other departments in SAP
  • Support daily CS operations;
  • Prepare reports for managerial use;
  • Preparing various reports by tracking, consolidating, and summarizing databases
  • Provide support to our business customers and to internal business units
  • Assist CS Manager in delivering quality service to internal and external customers
  • Support ad-hoc projects as assigned

Requirements

  • Degree holder or above
  • 1-2 years’ working experiences.  Customer service experience is a plus.
  • Experience in SAP would be an advantage
  • Proactive, pleasant personality and good team player
  • Able to work in a fast-paced and energetic working environment
  • Good command of English and Chinese languages, both spoken and written
  • Good PC skill and knowledge

 

*** Pls send CV to joan.c@levin.hk or contact us at 2520 0845 for more information.

15,000 - 20,000

1-2 years’ working experiences

Degree

Kowloon Bay


Enquiry: 2520 0845

To apply for this job, please send your CV to joan.c@levin.hk


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