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Senior Business Analyst – Technical (Digital Commerce)

Senior Business Analyst – Technical (Digital Commerce)

An IT consulting subsidiary of a conglomerate is seeking high calibre candidates to apply for the above post.


  • Business IT partner for Digital Commerce & Consumer Facing functions
  • Enable: Translate Business Ideas, to Business Requirements, Technical Design
  • Innovate: Research industry & market trend and refresh internal technology standards


  • Be a subject matter expert in digital and consumer facing applications (Digital, CRM, E-Commerce) and implementation of projects that contribute to the improvement and standardization of the business, technology infrastructure and/or systems and applications in alignment with business and user needs
  • Research and understand new technologies in digital and consumer facing area and determine how these technologies can support our business vision
  • Manage business demands, analyze business requirements, prepare cost/benefit analysis and suggested roadmap for approval
  • Manage the design principles, IT blueprint and ensure architecture and technologies implemented are aligned to global standards and support the business objectives
  • Deliver sizable digital and consumer facing transformation projects, working closely with stakeholders such as key business leaders and various functional teams within IT organization to achieve business goals
  • Manage vendors and have operational oversight for delivering innovative, effective and sustainable solutions and ensure design aligned with IT standards
  • Work with business to support process improvement and data analysis needs and ensure timely communication to business stakeholders regarding system/process changes, training updates and other pertinent related information
  • Collaborate with Business Units and IT application development teams in project management, requirements study and testing according to established procedures
  • Ensure consistent communication to all stakeholders across all levels on project status, issues and risks
  • Ensure project success and completion; escalate as necessary to remove any roadblocks impeding success
  • Multi-task and manage several projects concurrently


  • Degree holder in Information Systems, Computer Science or related disciplines
  • Senior Business Analyst: 5-10 years of solid experience in digital commerce project implementations such as e-commerce website, social commerce, omni-channel touchpoints, CRM, loyalty program, AI and mobile apps
  • Business Analyst: with less experience
  • Retail or FMCG experience with consulting background and change management skills is preferable
  • Proven track record in managing sizable digital projects and business process re-engineering
  • Strong business acumen in the areas of digital transformation, data-driven e-Commerce, CRM and loyalty
  • Strong analytical mindset and able to manage complexity with good problem-solving skills independently
  • Innovative with entrepreneurial mind-set; attentive to details and risks
  • Ability to manage offshore teams and vendors
  • Strong communication and people skills, enjoy hosting and presenting in front of big group
  • Ability to work well with user community at all levels of the company, especially with senior business leaders
  • Fluency in English and Chinese


  • Hands-on experience with AWS cloud technologies and digital commerce package solutions (e.g. eCommerce Order Management System, Magento, WooCommerce, Drupal commerce, Shopify, Shopline, Adobe Campaign, etc…)
  • Experience working in an agile environment (scrum master experience is a plus)
  • Experience in matrix organization


Interested parties please send your FULL RESUME (in MS Word format) with availability, current and expected salary to or you can call us at (852) 2520-0284 for more information.

For more job opportunities, please visit our career wonderland at

Kowloon Bay

Enquiry: 25200284

To apply for this job, please send your CV to

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