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Head Global Logistics – US Online D2C Retailer (stationed Nanshan, Shenzhen OR remote)

Head Global Logistics – US Online D2C Retailer (stationed Nanshan, Shenzhen OR remote)

Our client is a US Online D2C Retailer. She is now inviting calibre candidate to perform  critical and strategic role and instrumental to the Company’s success.

  • Reports to the Head of China and functionally to Head of Global Logistics in USA.


  • Ensure a strong customer experience from order placement to final delivery. Maintain >98% on-time deliveries and <5% CS queries regarding shipment status
  • Determine the right carrier partner, negotiate logistics costs, set up contracts, and understand exports/taxation laws for existing and new factory locations. Work towards establishing global volume partners to achieve higher discounts to assist in increasing margins at scale
  • Setup 3PLs in key origin locations with cost and time efficient first mile from factories to the warehouse
  • Define processes and co-develop systems to bring in operational efficiencies in shipment issues (delays, lost packages, failed deliveries, etc.) and related customer support management
  • Onboard factories on our logistics platform in time for a product launch. Develop and automate training and onboarding programs
  • Manage and ensure timely and correct fulfillment from our partner factories and 3PLs. Ensure fulfillment SLA of 24 hours with an accuracy rate higher than 99%
  • Co-develop and/or source shipping station software for factory partners not leveraging 3PLs
  • Hire and supervise a world-class team to assist in logistics over time


  • Degree in a highly quantitative field (e.g. Industrial Engineering, Mathematics, Statistics, Computer science) preferred
  • Min 8 years of experience in programmatic marketing, online marketing channels, tools and measurements
  • Growth obsessed
  • Experience querying data warehouse (SQL), analyzing data, and arriving at insights using quantitative techniques
  • Highly organised, detailed-oriented with focus on execution, problem solving, improving processes and brand enhancement
  • Continuous learner and highly curious, always open to considering new perspectives, pro-active when changing course and facing added challenges
  • Performance driven and performance motivated – gets results and likes being in a culture that values performance

Interested candidates please send your cv to or contact us at 25200104.




Nanshen, Shenzhen OR remote

Enquiry: 852 25200104

To apply for this job, please send your CV to

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